Without prejudice to the exceptions set forth in Article 59 of the Consumer Code, the Customer is granted the right to withdraw from any contract concluded pursuant to these Terms, without having to provide any reasons and without incurring costs other than those provided for in Article 56 paragraph 2 and Article 57 of the Consumer Code, within the term of 14 (fourteen) days from when (i) the Product has been delivered or (ii) in the case of the purchase of several Products delivered separately in a single Order, the last Product has been delivered.

In order to exercise the right of withdrawal, the Customer must inform Tre Ponti, before the expiration of the period referred to in Article 10.1 above, of its decision to withdraw by contacting Tre Ponti at the e-mail address customers@treponti.com or by sending a WhatsApp message to +39 335 691 7009 and following the instructions that will be rendered by the customer service.

Following the provisions of point 10.2 above, the Consumer will receive a communication with instructions on how to proceed with the return of the product, which must be sent no later than the next 14 days to Tre Ponti S.r.l., Via Santandrà 39 - 31050, Ponzano Veneto (TV) - Italy.

The direct risks and costs of returning the Products, as well as the proof thereof, shall be borne by the Consumer. Before confirming the request for withdrawal, the cost of returning the goods will be indicated to the Consumer.

In the event of withdrawal, the Consumer shall be refunded the payments, including delivery costs (except for additional costs arising from any choice of a type of delivery other than the least expensive type of standard delivery offered), pursuant to and in accordance with the terms provided for in Article 56 paragraph 3 Consumer Code. Said refunds will be made using the same means of payment used by the Consumer for the initial transaction, unless the Consumer has expressly agreed otherwise. Refunds may be suspended until receipt of the goods or until the Consumer demonstrates that he/she has returned the goods, whichever is earlier.

The Consumer shall be liable for any decrease in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned goods are damaged (e.g. with signs of wear and tear, dirtiness, chewing, abrasion, scratching, deformation, presence of animal hair, indications of use beyond simple testing, etc.), not complete with all their elements and accessories (including labels and tags unaltered and attached to the product), not accompanied by the attached instructions/notes/manuals, original packaging and packing and the warranty certificate, if any, the Consumer shall be liable for the patrimonial decrease in the value of the goods, and shall be entitled to a refund of the amount equal to the residual value of the Product. To this end, therefore, the Consumer is asked not to handle the good beyond what is strictly necessary to establish the nature, characteristics and operation of the Products and to cover the original wrapping of the Products with other protective packaging that preserves its integrity and protects it during transport even from writing or labels.

The Consumer must pay the utmost attention also when returning the goods: it is strictly prohibited to fold or compress the Products in an unnatural way that may cause deformations, permanent creases, or damage to the materials during transport. Products must be laid flat to avoid any deformation. In case of doubts regarding the correct packaging methods, the Consumer is encouraged to contact our Customer Service in advance.