Orders are usually processed within 48 hours.

For deliveries within Italy, shipping is free for orders of €62 or more. For orders below this amount, a shipping fee applies:

• €5.50 for mainland Italy
• €6.50 for Sicily and Sardinia
  

Delivery typically takes 4–5 business days after the order has been shipped.

For shipping times and costs for international deliveries, please carefully read our "Terms & Conditions", section 6. Prices, shipping costs, taxes and fees.

A tracking code will be provided in your order confirmation email so you can follow your shipment.

You can purchase Tre Ponti products using the following payment methods:

• PayPal
• Credit card
• Bank transfer

Once your order is confirmed, you will receive a tracking code to follow your shipment.

If you cannot locate your tracking number, don’t hesitate to contact us via WhatsApp or at customers@treponti.com

If you wish to return a product, please note the following:

• The risks and direct costs of returning the goods are your responsibility. Before confirming your return request, our customer service will inform you of the cost of returning the item.
• You are responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. Therefore, if the returned goods are damaged (e.g., signs of wear, chewing, abrasion, scratches, deformation, etc.), incomplete with all components and accessories (including intact tags and labels attached to the product), or missing instructions/manuals, original packaging, or warranty certificate (if present), you will be liable for the reduction in value and your refund will be limited to the residual value of the product. To avoid this, please handle the product only as necessary to check its nature, characteristics, and functionality, and wrap the original packaging in protective material that preserves its integrity and protects it during shipping, including from markings or labels.
• To initiate a return, you must contact our customer service at customers@treponti.com or send a WhatsApp message to +39 335 691 7009, following the instructions provided.
  

We also recommend carefully reading our "Terms & Conditions", section 10. Right of Withdrawal and Return Policy.

Pursuant to and for the purposes of European Directive 771/2019/EC and the Consumer Code, Tre Ponti guarantees that the Products will be free from material and design defects and will conform to the descriptions on the Website for a period of 24 (twenty-four) months from delivery.

The warranty does not apply if the Product is used improperly, cut, modified, washed differently from Tre Ponti’s instructions, or shows signs of wear or chewing. Additionally, Tre Ponti guarantees that the Product will meet standard quality in terms of quantity, quality, durability, functionality, compatibility, and safety.

We also recommend carefully reading our "Terms of Sale", section 8. Legal Warranty of Conformity and Return Policy.