Shipping and delivery

Prices, shipping costs, taxes and fees

6.1
The price of the Products is the one indicated on the Site at the time the Customer sends the Order Request. Prices include standard packaging costs, VAT and any indirect taxes (if applicable), while they do not include shipping costs that are calculated during checkout and that the Customer agrees to pay to Tre Ponti in addition to the price indicated on the Site.
6.2
The price of the Products is shown in accordance with the regulations on announcements of price reductions contained in Legislative Decree No. 26/2023 transposing Dir. (EU) 2019/2161. Therefore, each price reduction announcement will show the lowest price applied by Tre Ponti in the 30 days prior to the application of such reduction, within the limits and pursuant to the provisions of the aforementioned legislation.
6.3
Shipping charges are free for orders over € 62.00 if the delivery address is located in Italy. For orders below € 62.00, shipping costs are € 5.50 for shipments within Italy, excluding islands for which they are € 6.50.
6.4
Otherwise, for shipping costs of orders to territories outside Italy, please see the following table.

Swipe left on the table to view more details

	Country	Standard shipping	Free shipping
1	San Marino	€ 6,50	Free shipping on orders over € 62,00
2	Austria - France - Germany - Slovenia	€ 13,00	Free shipping on orders over € 75,00
3	Spain - Portugal	€ 14,00	Free shipping on orders over € 75,00
4	Bulgaria - Czech Republic - Romania - Hungary - Slovakia - Switzerland	€ 17,00	X
5	Belgium - Bulgaria - Crete - Croatia - Denmark - Estonia - Finland - Greece Penisula - Ireland - Latvia - Lithuania - Luxembourg - Netherlands - Poland - Sweden	€ 19,00	X

6.5
The Customer declares that the lack of knowledge of the costs, charges, duties, taxes and/or levies referred to in Articles 6.3. and 6.4. above, at the time of sending an Order Request to Tre Ponti, shall not constitute cause for termination of the Contract and that it shall not in any way charge these charges to Tre Ponti.
6.6
Any and all additional costs, charges, fees and/or taxes that any given country may impose, for whatever reason, on the Products ordered under these Terms shall be borne solely by the Customer. The Customer is responsible for paying all duties, customs clearance fees, and import charges.
6.7
Tre Ponti will fulfill the Order by entrusting the Products to the courier or forwarding agent of trust (hereinafter the "Forwarder"), depending on the State of dispatch, for shipment to the address indicated by the Customer and summarized in the Order Confirmation.
6.8
The Products will be delivered within the maximum period provided for in Article 61 par. 1 of the Consumer Code. For deliveries made within the Italian territory, Tre Ponti foresees a maximum delivery period of 5 working days starting from the receipt of the Order Confirmation. Otherwise, for international shipments, the maximum period provided is 8 working days starting from the receipt of the Order Confirmation.

6.9
In the event that a problem occurs with the courier during transportation and the package does not arrive at its destination within the above indicative period, the Customer will promptly notify Tre Ponti, who will attempt to resolve the issue within a reasonable period of time.
6.10
The delivery terms referred to in Article 6.8 are indicative only and not guaranteed. No liability, in any capacity whatsoever, may be incurred by Tre Ponti if the products are not delivered in accordance with the indicative time limit set forth in this paragraph.
6.11
No liability can be attributed to Tre Ponti for delays in the delivery of Products due to unforeseeable circumstances or force majeure, as well as in the event of strikes, atmospheric events, special holidays, warehouse inventories, relocations, changes in information systems and other extraordinary events; these are likely to cause delays exceeding the indicative time in the fulfillment of orders, even in the order of several days.
6.12
In any case, should the delivery time of the ordered Product be delayed with respect to the delivery time indicated on the Site or these Terms, Tre Ponti undertakes to give prompt notice to the Customer via e-mail.