Terms of service

6.5. The Customer declares that the lack of knowledge of the costs, charges, duties, taxes and/or levies referred to in Articles 6.3. and 6.4. above, at the time of sending an Order Request to Tre Ponti, shall not constitute cause for termination of the Contract and that it shall not in any way charge these charges to Tre Ponti.

6.6. Any and all additional costs, charges, fees and/or taxes that any given country may impose, for whatever reason, on the Products ordered under these Terms shall be borne solely by the Customer. The Customer is responsible for paying all duties, customs clearance fees, and import charges.

6.7. Tre Ponti will fulfill the Order by entrusting the Products to the courier or forwarding agent of trust (hereinafter the "Forwarder"), depending on the State of dispatch, for shipment to the address indicated by the Customer and summarized in the Order Confirmation.

6.8. The Products will be delivered within the maximum period provided for in Article 61 par. 1 of the Consumer Code. For deliveries made within the Italian territory, Tre Ponti foresees a maximum delivery period of 5 working days starting from the receipt of the Order Confirmation. Otherwise, for international shipments, the maximum period provided is 8 working days starting from the receipt of the Order Confirmation.

6.9. In the event that a problem occurs with the courier during transportation and the package does not arrive at its destination within the above indicative period, the Customer will promptly notify Tre Ponti, who will attempt to resolve the issue within a reasonable period of time.

6.10. The delivery terms referred to in Article 6.8 are indicative only and not guaranteed. No liability, in any capacity whatsoever, may be incurred by Tre Ponti if the products are not delivered in accordance with the indicative time limit set forth in this paragraph.

6.11. No liability can be attributed to Tre Ponti for delays in the delivery of Products due to unforeseeable circumstances or force majeure, as well as in the event of strikes, atmospheric events, special holidays, warehouse inventories, relocations, changes in information systems and other extraordinary events; these are likely to cause delays exceeding the indicative time in the fulfillment of orders, even in the order of several days.

6.12. In any case, should the delivery time of the ordered Product be delayed with respect to the delivery time indicated on the Site or these Terms, Tre Ponti undertakes to give prompt notice to the Customer via e-mail.

7.1. Payment of the price of Products purchased on the Site must be made at the same time as the Order Request.

7.2. For payment of the price of the Products and related shipping costs, the Customer may choose one of the methods indicated in the Order Request form at check-out.

7.3. If payment is made by credit card, the Customer will be transferred to a secure site and all details (such as, for example, card number, expiration date, CVC) will be forwarded via encrypted protocol to the remote electronic payment service provider, without third parties being able to access them in any way. This information will only be used by Tre Ponti to complete the purchase process or to issue refunds in case of returns or to report cases of fraud to the police.

7.4. If payment is made by bank transfer, the Customer is required to indicate in the reason for payment the order number received in the Order Confirmation e-mail.

7.5. Tre Ponti will promptly transmit to the Customer, where required by applicable law, in electronic format via email, the tax receipt relating to the purchase made, if the Products purchased are intended to be delivered within the Italian territory, or attached in paper format to the Products purchased, in all other cases.

7.6. If the Customer wishes to receive an invoice, the Customer shall select the appropriate option on the Site and provide the requested data before transmitting the Order Request. The data for the issuance of the invoice shall be those entered by the Customer in the billing address field. No changes to the invoice are allowed after it has been issued.

8.1. Pursuant to and for the purposes of European Directive 771/2019/EC and the Consumer Code, Tre Ponti warrants that the Products will be free of material and design defects and conform to the descriptions on the Site for a period of twenty-four (24) months from delivery. The warranty does not apply if the Product is used improperly with respect to its intended purpose, if it is cut, modified, washed differently from what Tre Ponti indicated, or if it shows signs of wear and tear or chewing. In addition, Tre Ponti warrants that the Product will be of standard quality in terms of quantity, quality, durability, functionality, compatibility, and safety.

8.2. Tre Ponti is liable to Customers, pursuant to Article 129 of the Consumer Code, for any lack of conformity of the products existing at the time of delivery. A lack of conformity is deemed to exist if: (i) the Product is not suitable for the use for which goods of the same type are customarily used; or (ii) it does not conform to the description or does not possess the qualities referred to in the sample or model that may have been made available to the Customer; or (iii) it does not offer the usual qualities and performance of goods of the same type that the Customer may legitimately expect; or (iv) it is not suitable for the particular use intended by the Customer if brought to the knowledge of Tre Ponti at the time of purchase. It is understood that the Product may differ in some marginal respects from the image shown on the Site (e.g., color).

8.3. Under penalty of forfeiture of this warranty, the Consumer may report any defects and non-conformities within 2 (two) months of their discovery, likewise, the Professional must notify any defects or non-conformities within 8 (eight) days of their discovery, by transmitting by e-mail to shop@treponti.com, the appropriate form correctly filled out, indicating the defect and/or non-conformity found, as well as the relevant documentation indicated in the form itself (at least no. 1 (one) photograph of the Product, the Order Confirmation sent by Tre Ponti and/or the tax receipt).

8.4. After the reception of the return form and related documentation, Tre Ponti will assess the defects and non-conformities reported by the Customer through the support service and, after having carried out the qualitative checks aimed at verifying the actual non-conformity of the Product, will decide whether to authorize the return of the Products by providing the Customer with feedback via e-mail to the address provided by the latter during the registration process on the Site or when transmitting the Order Request. The authorization to return the Products shall in no way constitute recognition of defects or non-conformities, the existence of which must be ascertained after the return. The Products for which Tre Ponti has authorized the return must be returned by the Customer, together with a copy of the return authorization notice, within 30 (thirty) days from the reporting of the defect or non-conformity, to the following address: shop@treponti.com.

8.5. If the existence of defects or non-conformity of the Products is ascertained, the Consumer shall have the right to choose between the repair of the Product or its replacement in accordance with the provisions of articles 135-bis et seq. of the Consumer Code.

8.6. If Tre Ponti has undertaken to refund the Customer the price paid, the refund will be made, where possible, by the same means of payment used by the Customer when purchasing the Product or by bank transfer. It will be the Customer's responsibility to notify Tre Ponti via e-mail at shop@treponti.com of the bank details for making the transfer in its favor and for Tre Ponti to be put in a position to make the refund.

9.1. The warranties set forth in Article 8 of these Terms are excluded if the Customer has damaged the Products through its own willful or negligent conduct, or otherwise if, through its negligence and/or carelessness and/or for other reasons not attributable to Tre Ponti, it has damaged and/or rendered the Products defective, and/or exposed them to natural events and/or used them improperly and/or without following the technical instructions set forth in any manuals.

9.2. Warranties are also excluded if the defects and/or malfunctions result from use of the Products other than that for which they were designed and manufactured, or in cases of normal wear and tear or deterioration of consumable parts.

10.1. Without prejudice to the exceptions set forth in Article 59 of the Consumer Code, the Customer is granted the right to withdraw from any contract concluded pursuant to these Terms, without having to provide any reasons and without incurring costs other than those provided for in Article 56 paragraph 2 and Article 57 of the Consumer Code, within the term of 14 (fourteen) days from when (i) the Product has been delivered or (ii) in the case of the purchase of several Products delivered separately in a single Order, the last Product has been delivered. 

10.2. In order to exercise the right of withdrawal, the Customer must inform Tre Ponti, before the expiration of the period referred to in Article 10.1 above, of its decision to withdraw by contacting Tre Ponti at the e-mail address shop@treponti.com or by sending a WhatsApp message to +39 335 691 7009 and following the instructions that will be rendered by the customer service.

10.3. Following the provisions of point 10.2 above, the Consumer will receive a communication with instructions on how to proceed with the return of the product, which must be sent no later than the next 14 days to Tre Ponti S.r.l., Via Santandrà 39 - 31050, Ponzano Veneto (TV) - Italy.

10.4. The direct risks and costs of returning the Products, as well as the proof thereof, shall be borne by the Consumer. Before confirming the request for withdrawal, the cost of returning the goods will be indicated to the Consumer. Any customs duties, import charges, or taxes arising from the return of goods from non-EU countries shall also be borne by the customer.

10.5. In the event of withdrawal, the Consumer shall be refunded the payments, including delivery costs (except for additional costs arising from any choice of a type of delivery other than the least expensive type of standard delivery offered), pursuant to and in accordance with the terms provided for in Article 56 paragraph 3 Consumer Code. Said refunds will be made using the same means of payment used by the Consumer for the initial transaction, unless the Consumer has expressly agreed otherwise. Refunds may be suspended until receipt of the goods or until the Consumer demonstrates that he/she has returned the goods, whichever is earlier.

10.6. The Consumer shall be liable for any decrease in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned goods are damaged (e.g. with signs of wear and tear, dirtiness, chewing, abrasion, scratching, deformation, presence of animal hair, indications of use beyond simple testing, etc.), not complete with all their elements and accessories (including labels and tags unaltered and attached to the product), not accompanied by the attached instructions/notes/manuals, original packaging and packing and the warranty certificate, if any, the Consumer shall be liable for the patrimonial decrease in the value of the goods, and shall be entitled to a refund of the amount equal to the residual value of the Product. To this end, therefore, the Consumer is asked not to handle the good beyond what is strictly necessary to establish the nature, characteristics and operation of the Products and to cover the original wrapping of the Products with other protective packaging that preserves its integrity and protects it during transport even from writing or labels.

10.7. The Consumer must pay the utmost attention also when returning the goods: it is strictly prohibited to fold or compress the Products in an unnatural way that may cause deformations, permanent creases, or damage to the materials during transport. Products must be laid flat to avoid any deformation. In case of doubts regarding the correct packaging methods, the Consumer is encouraged to contact our Customer Service in advance.

11.1. The Customer declares to be informed that all trademarks, names, as well as any distinctive sign, denomination, image, photograph, written or graphic text used on the Site or relating to the Products are and remain the exclusive property of Tre Ponti S.r.l and/or its assignees, without any right deriving to the Customer from access to the Site and/or the purchase of the Products.

11.2. The contents of the Site may not be reproduced in whole or in part, transferred by electronic or conventional means, modified, or used for any purpose without the prior written consent of Tre Ponti S.r.L.

12.1. In order to proceed with the registration to the Site, the submission of an Order Request and thus the conclusion of the Contract based on these Terms, certain personal data are required from the Customer through the Site. The Customer acknowledges that the personal data provided will be collected and processed by Tre Ponti in accordance with the provisions of Privacy Policy.

13.1. Any Contract concluded between the Tre Ponti and a Consumer pursuant to these Terms shall be governed by and construed in accordance with Italian law and in particular by the Consumer Code, with specific reference to the regulations on distance contracts and by Legislative Decree 9 April 2003 No. 70 on certain aspects concerning electronic commerce. In any case, the rights that may be attributed to Customers by mandatory provisions of law in force in the State of the latter shall not be affected.

13.2. In the event that disputes arise between Tre Ponti and a Professional in relation to the application of this Contract, or otherwise related to the performance, interpretation or breach of these Terms, they shall be submitted to the exclusive jurisdiction of the Court of Treviso.

13.3. In the event of a dispute between Tre Ponti and a Customer, we guarantee as of now our participation in an attempt at friendly conciliation that each Customer may promote before RisolviOnline, an independent and institutional service provided by the Arbitration Chamber of the Chamber of Commerce of Treviso, which allows a satisfactory agreement to be reached, with the help of a neutral and competent conciliator, in an amicable and secure way over the Internet.  For more information on the rules or to submit a request for conciliation, log on to https://www.tb.camcom.gov.it/.

13.4. If the attempt at conciliation referred to in paragraph 13.2 or 13.3 above is not adhered to or such attempt is unsuccessful, the dispute shall be referred to the court of the place of residence or domicile of the Consumer, in accordance with the rules provided by the Code of Civil Procedure for the Professional or in accordance with EU Regulation No. 1215/2012 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters.

14.1. For any information or complaint, or for any communication regarding these Terms, orders and/or "Tre Ponti " Products, the Customer may contact Customer Service free of charge by email at shop@treponti.com